Refund policy
Last updated: [February 16th, 2026]
Thank you for purchasing from Vicious Antelope.
Because our products are digital downloads (Kontakt libraries, synth soundbanks, guitar amp presets), they are delivered instantly after purchase. Due to this immediate access, we generally do not offer refunds or returns.
1. Digital Content & Waiver of Withdrawal
By completing your purchase, you acknowledge and agree that:
- You receive immediate access to digital content
- You waive your statutory right of withdrawal where applicable under digital goods regulations
This applies to all downloadable products.
2. Duplicate Purchases
If a product is accidentally purchased more than once directly from our website:
- We will issue a full refund for the duplicate item
or - Provide a coupon of equal value
Refund-related processing fees charged by payment providers may apply.
3. Technical Issues
If you experience technical problems such as:
- Corrupted files
- Incomplete downloads
- Installation issues
Please contact us at: info@viciousantelope.com
We are committed to resolving legitimate technical issues promptly.
4. Exceptional Cases
In rare and exceptional cases, refund requests may be reviewed individually at our discretion. Approval is not guaranteed and depends on the specific circumstances.
5. Contact
For refund-related inquiries, please contact: info@viciousantelope.com